Privacy Policy

This Privacy Policy describes how Hollycorn N.V. / Stable Tech N.V., operator of RetroBet Casino, collects, processes, stores and protects your personal data. By creating an account you accept these practices. GDPR-compliant data handling for EU/EEA users; PIPEDA considerations for Canadian players.

1. Data Collected

  • Identification data: full legal name, date of birth, email, phone, residential address.
  • Identity documents: government-issued photo ID (front and back), proof of address, payment method verification (KYC).
  • Financial data: payment methods (including crypto wallet addresses), transaction history.
  • Navigation data: IP address, browser, device type, pages visited.
  • Gaming data: session history, bets, wins, losses, bonus participation.

2. Use of Data

  • Account creation and management; transaction processing
  • KYC (identity and age verification) – three levels based on withdrawal volume
  • AML (anti-money laundering procedures)
  • Promotional communications (with consent)
  • Compliance with Curaçao Gaming Authority licence obligations
  • GDPR and PIPEDA compliance as applicable

3. Security Measures

  • SSL/TLS encryption across all sessions and financial transactions
  • KYC mandatory before withdrawals
  • Anti-fraud monitoring and AML procedures
  • GDPR-compliant data handling; PIPEDA considerations for Canadian players
  • Separate licence, fairness and privacy policy pages (noted as above-average transparency for Curaçao operators)

4. Data Sharing

No commercial third-party sale. Possible sharing with: payment providers, game developers, Curaçao Gaming Authority and authorities upon lawful request.

5. Your Rights (GDPR / PIPEDA)

  • Access, rectification, erasure (subject to legal obligations), data portability, objection to marketing.
  • Canadian players may have additional rights under PIPEDA – contact [email protected] for specific requests.

6. Cookies

Technically necessary, analytical and personalisation cookies. Manage via browser or app settings.

For privacy questions: live chat 24/7 or email [email protected].